Consulting

Clients and markets are the focal point of our consulting offering. Our portfolio is oriented thereafter, and includes the topics strategy, business set-up and development, shaping organisational transformation and digital processes, up to restructuring and turnaround.

Strategy Consulting

A strategy that is perfectly aligned to the company and the market is half the way to success. Benefit from our experiences:

  • Strategy development
  • Business growth
  • Business planning
  • Reviews
  • Structural organisation
  • Organisational development
  • Performance management
  • Cost cutting programs
  • Search and selection process
  • Due diligence
  • Negotiation
  • Post-merger integration
Business Economics

The efficiency of processes and commercial methods is fundamental for your business success.

  • Finance & controlling
  • Order processing
  • Business segment planning
  • Profitability analyses
  • Cost reduction programmes
  • Balanced scorecards
  • Informative controlling
  • Business check-up
  • Measures development
  • Implementation support
  • Project management and coaching
Sales and Customer Relationship

As direct driver of turnover, the approach towards customer and sales management are in focus.

  • Market intelligence
  • Sales conception
  • Market entry
  • Channel and segment strategy
  • Sales management
  • Best practice and benchmarking
  • Revenue growth programmes
  • Key account development
  • Processes and tools
  • Closed-loop customer management
  • Multi-channel strategies
  • E-commerce
  • CRM IT selection
Service

Customer satisfaction and service profitability are no conflict of objectives.

  • Definition of organisations and structures
  • Objectives and KPIs
  • Sourcing strategy
  • Contractual design / service level agreements
  • Best practice and benchmarking
  • Output optimisation
  • Cost reduction measures
  • Quality improvement
  • Service sales
  • Root cause analyses
  • Consolidation of contact channels
  • Volume shift to digital channels
Digitalisation

Technology expertise meets strategy competence: The basic ingredients of digital innovation.

  • Potentials analysis
  • Conception and evaluation
  • Pilot and implementation management
  • Positioning elaboration
  • Concept / offer development
  • Pilot and implementation management
  • Support in business model conception and potential analysis
  • Towards digital sales and service
Program and Project Management

A coordinated approach with clear responsibilities and stringent management of quality, budget and time mark a successful change plan.