Your Service is your communication channel! It helps you to reveal weak spots in advance, as well as to recognize a possible discontent of your customers and to repel it. A constant evaluation of your product portfolio is indispensable, in regard of the market development and your competitors, to be up to date. As soon as you have positioned your service business, you can make most use of customer loyalty and customer potentials on a long term basis! We know the processes involved in the service supply chain. This is why we would gladly assist you, to plan your service thoroughly and to utilize your resources economically.
Where can we be of assistance?
- Service Performance Check
- Field Service Planning and Control
- Call Centre / Service Line
- Guarantee- and Claim Management
- Materials Management / Logistics
- After Sales / Customer Relationship Management (CRM)